Frequently Asked Questions
Everything you need to know about our premium glass collection.
How do you ensure fragile items don't break during shipping?
We use double-walled boxes and high-density protective foam wrapping for every order. Each piece is stress-tested and secured to ensure it arrives in perfect condition.
What happens if my order arrives damaged?
In the rare event of breakage during transit, please take a photo of the damaged item and the packaging within 48 hours of delivery and contact our support team for a free replacement.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked cardboard boxes with a generic return address to ensure your privacy.
What materials are used in your products?
Our products are handcrafted using high-quality, heat-resistant borosilicate glass, known for its durability and clarity.
How long does domestic shipping take?
Standard domestic shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply.